ABS Experienced Process Improvement After Strategic Implemented Efficient Workflows in NetSuite

Analytical Biological Services (ABS) provides custom biological products and services to pharma and biotech for drug discovery and research. Their custom, quality-guaranteed solutions help make clients’ research faster and easier. ABS had been using NetSuite since 2007, but they were struggling with completing initiatives designed to enhance efficiency in their NetSuite software. ABS knew they needed to seek assistance from someone with a deeper, technical knowledge of NetSuite.

ABS signed up for Strategic’s Customer Care Starter Plan. Strategic started by conducting a NetSuite Health Check and Business Process Review for ABS to determine if their NetSuite software was optimized to operate as efficiently as possible. After reporting on their results, ABS signed up for a full Customer Care Plan and Strategic/ABS together embarked on a project to ensure they were getting the most out of their NetSuite investment.

“Strategic has helped us in many ways to achieve efficient workflows in NetSuite that we never knew could be possible. An entire shift in process improvement has been achieved. Strategic has a great amount of technical knowledge of NetSuite as well as creative problem-solving abilities. We have had an excellent experience working with Strategic, and they always provide outstanding client service to our team,” said Cheri Miller, Vice President of Business Development and Operations
with Analytical Biological Services.